Terms of sale


1. Conditions

These general conditions govern the relationship between customers and Star-Way Informatique Sàrl. They apply to the products and services provided by Star Way-Informatique Sàrl, unless otherwise agreed has been made in writing in a particular case. The terms and conditions applicable are those in effect at the time of signing the contract or order confirmation. Excluded are any purchasing conditions of the buyer, even if they were sent to Star-Way Informatique Sàrl, unless they are included in the written order confirmation. All offers are without engagement. The order confirmation is decisive for the scope and execution of the delivery. Benefits that are not included are charged separately. The pictures of the items on the online shop of Star-Way Informatique Sàrl may differ from the goods actually delivered. These pictures are not contractual.

2. Data Backup

Data backup remains with the customer. An additional safeguard should be made and a test recovery by the customer when interventions are required on its systems or equipment. The client provides a suitable storage media backups. Star-Way Informatique Sàrl can not be held responsible for any consequences in case of data loss.

3. Professional secrecy

Star-Way Informatique Sàrl commits itself to take all measures necessary to ensure the confidentiality of all customer information. Star-Way Informatique Sàrl agrees not to access the data contained in the client system that does not relate to the work entrusted to him. Star-Way Informatique Sàrl agrees not to leave the premises without permission of confidential data. Star-Way Informatique Sàrl undertakes not to establish connection between the client computer and itself without permission. The obligation of secrecy within the meaning of these provisions remains even after the dissolution of the contractual relationship.

4. Price

The agreed prices are net, paid in advance by bank transfer, Paypal or credit card.

5. Delivery

Every effort is made to ensure that the delivery confirmation to the customer can be met. Non-compliance with deadlines or not entitle to damages or a breach of contract, or any penalty or any deduction or rebate. Special deadlines "explicit" can be agreed which case Star-Way Informatique Sàrl reserves the right to increase the billing.

6. Warranty

Products sold by Star Way-Informatique Sàrl have a warranty, the duration varies from one manufacturer to another, depending on the nature of the product or service, Star-Way'm not responsible for items delivered by suppliers . Warranty is excluded for defects and damage from external events, accidents, including electrical accidents, wear and used in accordance with manufacturer's instructions. Are also excluded from this warranty products altered or repaired by the customer or any other person not authorized by the manufacturer or Star-Way Informatique Sàrl. Are also excluded from the guarantee all problems related to the programs installed by the customer after the intervention of Star-Way Informatique Sàrl. The used equipment is sold as is without any warranty. Any claim must be made in writing within 7 days of delivery. The product must be returned in its original packaging accompanied by the invoice-Star Way. After this period, no claim will be taken into account. Through this warranty, the sole obligation of Star-Way Informatique Sàrl is the restoration of the installed system (software). Star-Way Informatique Sàrl can not bear the cost resulting from the repair or replacement of defective parts in its workshops, mobile workshops including. If the parts can not be repaired or replaced in the workshops of Star-Way Informatique Sàrl for reasons not attributable to the latter, the additional cost incurred shall be borne by the buyer. Any product found to be defective must be returned in its original packaging and accompanied by the invoice Star-Way Informatique Sàrl or the manufacturer's instructions. Costs and risks associated with returning the product in the workshops of Star-Way Informatique Sàrl shall be borne by the customer. Any product or part replaced under warranty become the property of the manufacturer / importer or Star-Way Informatique Sàrl. Interventions under warranty do not prolong it. It is expressly agreed that Star-Way Informatique Sàrl bears no responsibility for any damage or direct or indirect costs, or for any loss including loss of profits, data or information as to any damages or costs arising from the use or inability to use the product. Are reserved legal basis related to the legal warranty for hidden defects.

7. Reservation of ownership and use

The delivered goods remain property of Star-Way Informatique Sàrl until full payment of the amounts due. The customer is obliged to take all measures necessary for the protection of property-Way Star Informatique Sàrl, it is the same for all objects loaned or rented.

8. Applicable law and jurisdiction

These terms and conditions are subject to Swiss law. Yverdon-les-Bains is the place of performance and jurisdiction regarding payment, delivery and other obligations between the parties relationship. Star-Way Informatique Sàrl reserves the right to changes without notice.


Yverdon, May 1, 2012



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